Terms and Conditions

Introduction

Welcome to Eastwind Integrated Services ("we," "our," "us," or "Company"). These Terms and Conditions ("Terms") govern your access to and use of our website located at www.eastwind.ng (the "Website") and our pest control, rodent control, facility cleaning, and environmental solutions services (the "Services").

By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services. These Terms constitute a legally binding agreement between you and Eastwind Integrated Services.

1. Acceptance of Terms

By accessing, browsing, or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Services Description

Eastwind Integrated Services provides professional facilities management and environmental solutions, including but not limited to:

• Pest Control: Comprehensive control for ants, roaches, spiders, bed bugs, termites, and all crawling insects using eco-friendly treatments
• Rodent Control: Complete mouse and rat removal with advanced exclusion services to prevent future infestations
• Facility Cleaning: Professional cleaning and environmental sanitation for commercial and residential spaces
• Environmental Solutions: Customized environmental management and sanitation services

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

3. Service Agreements

When you engage our Services, the following terms apply:

• Service Quotes: All quotes provided are estimates and may be subject to change based on the actual scope of work required. Final pricing will be confirmed before service commencement.
• Service Scheduling: Service appointments are subject to availability. We will make reasonable efforts to accommodate your preferred schedule but cannot guarantee specific time slots.
• Access Requirements: You must provide safe and reasonable access to the service area. Failure to provide access may result in rescheduling fees.
• Preparation Requirements: You may be required to prepare the service area as specified by our technicians. Failure to prepare may affect service quality and may result in additional charges.
• Service Guarantee: We stand behind our work with a satisfaction guarantee. If you are not satisfied with our service, please contact us within 48 hours, and we will work to resolve the issue at no additional cost.

4. Payment Terms

Payment terms for our Services are as follows:

• Payment Methods: We accept cash, bank transfers, and other agreed-upon payment methods. Payment terms will be specified in your service agreement.
• Payment Timing: Payment is typically due upon completion of services, unless otherwise agreed in writing. For recurring services, payment terms will be specified in your service contract.
• Late Payments: Late payments may be subject to interest charges and may result in suspension of services until payment is received.
• Refunds: Refund policies will be specified in your service agreement. Generally, refunds are provided only if services are not performed as agreed.
• Disputes: Any payment disputes must be raised within 7 days of service completion.

5. User Responsibilities

When using our Website or Services, you agree to:

• Provide accurate, current, and complete information when requesting services or contacting us
• Maintain the security of any account credentials or access information
• Use our Website and Services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt the operation of our Website or Services
• Not attempt to gain unauthorized access to our systems or networks
• Not use automated systems (bots, scrapers) to access our Website without permission
• Comply with all applicable laws and regulations
• Provide a safe working environment for our technicians and staff

6. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, software, and designs, is the property of Eastwind Integrated Services or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use our content without our prior written consent. The "Eastwind Integrated Services" name and logo are trademarks of our Company.

8. Warranties and Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that our Services will be uninterrupted, error-free, or completely effective
• Warranties regarding the accuracy, reliability, or completeness of information on our Website

We do not warrant that our pest control treatments will eliminate all pests permanently, as results depend on various factors including environmental conditions, property maintenance, and cooperation from property owners.

9. Indemnification

You agree to indemnify, defend, and hold harmless Eastwind Integrated Services, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:

• Your use of our Website or Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your failure to provide accurate information or comply with service requirements

10. Cancellation and Refund Policy

Service Cancellation: You may cancel a scheduled service by contacting us at least 24 hours before the scheduled appointment time. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

Refunds: Refunds are provided only in cases where services were not performed as agreed or if you are not satisfied with our service and we are unable to resolve the issue. Refund requests must be made within 48 hours of service completion. Refunds will be processed using the same payment method used for the original transaction.

11. Safety and Health Considerations

Eco-Friendly Treatments: We use eco-friendly pest control treatments that are safe for families and pets when used as directed. However, you must:

• Follow all safety instructions provided by our technicians
• Inform us of any allergies, health conditions, or special requirements before service
• Keep children and pets away from treated areas as instructed
• Ventilate treated areas as recommended
• Store food and personal items appropriately during service

Health Disclaimers: If you have concerns about the safety of our treatments, please discuss them with our team before service. We are not medical professionals and cannot provide medical advice.

12. Privacy

Your use of our Website and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy, which is incorporated into these Terms by reference.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of our Website or Services after such changes constitutes your acceptance of the modified Terms.

14. Termination

We reserve the right to terminate or suspend your access to our Website or Services, with or without cause or notice, for any reason, including but not limited to violation of these Terms. Upon termination, your right to use our Website and Services will immediately cease.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Dispute Resolution: Any disputes arising from these Terms or our Services shall first be addressed through good faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with Nigerian arbitration laws, or through the courts of Nigeria, as applicable.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Eastwind Integrated Services regarding your use of our Website and Services, superseding any prior agreements or understandings.